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Home News Job vacancy - Customer Ambassador

Job vacancy - Customer Ambassador

Job vacancy

 

Customer Ambassador - Crewkerne Station

Quote from FirstGroup website at

 

https://uk.firstgroupcareers.com/vacancy/south-western-railway-customer-ambassador-2---crewkerne-011392-crewkerne/11422/description/


 

 

We have created the Customer Ambassador role to really help us elevate our customer's experience from the start to the finish of their journey whether they are a regular commuter on the daily journey to or from work or a family on that special day out.

So if you are passionate about customer experience and have a great eye for spotting those opportunities that you know will make the difference within a dynamic and fast paced environment then this could be the role you have been looking for.

To help you deliver great customer service we will give you the tools for the job.

These will range from the smart technology you will need to offer the best possible up to the minute information about our services to the outstanding training programme that will give you the knowledge to provide customers with the correct ticket for their journey and a City & Guilds recognised Customer Service training programme which will complement the skills you already have by giving you a real vocational qualification.

Remuneration £20,217 per annum plus regional allowance Rising to £23,735 per annum once fully trained plus regional allowance.

Shift Pattern working an average of 37 hours a week. Monday - Saturday Shifts from 05:40 - 13:06

outh Western Railway operates around 1,600 trains a day on a network encompassing routes through Hampshire, Surrey, Dorset, Wiltshire, Berkshire, Devon, Somerset, and Greater London.

Over 4,500 employees help our customers make over 500,000 journeys a day to more than 200 stations on our network.

A modern railway requires a modern approach in the way we serve our customers and we are constantly looking for the brightest talent to help make the difference to our customers